To reach your customers you have to re-think buyer personas, to understand how “new buyer” profile looks like, how the consumer’s behavior has changed, what kind of content to use in order to reach the right persons.
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See the stageIt is the era of the customer centric approach. The agenda is designed as a journey through the digital customer life-cycle, starting with how to reach the right persons, to how to engage your customers and transform them into ambassadors. During all this journey, speakers will shine a light on technology and the right tools to use in order to make marketers’ life easier and customer experience more enjoyable.
Here's what we'll be exploring on the MarTech Stage
To reach your customers you have to re-think buyer personas, to understand how “new buyer” profile looks like, how the consumer’s behavior has changed, what kind of content to use in order to reach the right persons.
This track will explore the second part of the customer journey: the first interaction with your brand and the decision to buy or not. It includes topics as brand awaraness, omni-channel campaigns, visual communication, data driven user experience.
Consumers interact with a lot of brands, but the war is won by those who convert them into customers. In this track, you will be armed with practical tools to use, such as the right retargeting, personalization, content strategy, chatbots etc.
Social Customer Care, Personalized Interactive Videos, Photo Storytelling, Emotional Engagement will transform your customers into your ambassadors – the highest point that could be achieved.
Get knowledge from the brightest digital minds.
Director, Digital Marketing Volvo Trucks
Volvo
The CMO behind one of the world’s best known B2B video content plays – 88 Million YouTube views.
Former VP of the biggest product launches ever in the history of Volvo Trucks and heading the Global Marketing Department, Ingela is now leading the new development in the area of Digital.
• How to build brand AND support sales
• How to choose and create content for different target groups
• Future challenges in a global world
Leader of Digital Transformation
Siri Børsum works as a Leader of Digital Transformation in Norway. A role she got after spending 3 months as a Google Evangelist at the Google Partnerplex in MTV, Silicon Valley in 2017. Her primary task is to accelerate digital transformation in Norway by raising the level of digital competence at senior management level across industries. She has a strong and passionate commitment to digitalization and the opportunities for companies offered by technology.
Themes like how to utilize technology to operate most efficiently, increase competitiveness and exploit new business opportunities and the importance of culture to make it happen are high on the agenda in her dialogue with Norwegian business.
She holds an MA in International Business, BA(hon) in Media & Communication and 20 years of experience in the media industry in sales and management. In addition to having worked for Google for 11 years, she has experience as Sales Director in Kanal 24 (now Radio Norway) and as Media Advisor and Account Director from different media agencies. She sits on the Board of Directors for Varier (furniture retail), Previous board experience: Visit Lillehammer, Virke – Technology & Knowledge and American Chamber of Commerce (Norway).
It’s hard to believe, but the smartphone is 10 years old now. You can’t really overstate the impact mobile has had on our lives and on our industry.
Mobile has given us such power as consumers – the power to get exactly what we want, instantly and effortlessly. And it’s completely shaken things up for us as marketers, forcing us to retool our strategies to win these empowered consumers.
Head of Communications, Central and Eastern Europe
Uber
Ilona is a communication professional with nine years of experience in media and internet industry. She has worked for digital companies in Warsaw, Berlin, Vienna and London, both for European and US markets. She is specialized in integrating offline and online tools in public outreach campaigns to support corporate and consumer PR goals, CSR initiatives, sales revenues and marketing activities.
More details about this session will be updated soon.
Senior UX Designer
Booking.com
Tomasz Pieta is senior UX designer at Booking.com. He has participated in global user research studies measuring how culture impacts UX. He is using User Experience methodologies from Storyboards, Customer Journeys, Visitors Flow, Use Cases, Sketching and Wireframes to create and A/B different user interfaces. Informed by data, he drives initiatives for Payments by Booking to offer a seamless checkout experience for a global marketplace.
Data driven alone, is not an approach that blindly leads to success! A/B testing will not tell you why your customers have a different behavior in every country or product they purchase. How many customer journeys do you need to have when offering a borderless product? Winning the trust of your customers is the key. Let’s talk about the things we learnt.
Takeaways
• Qual or Quant? – which should I follow
• How to segment your audience for a global market
• How to be locally relevant
Marketing Consultant
Dr. Claire Trévien is a marketing consultant working primarily in the B2B space.In her previous role as Head of Content Marketing at Passle, she helped quadruple the company’s growth across all key metrics. Her specialities include content marketing, analytics, and empowering professionals to embrace their digital footprint.
Claire was shortlisted ‘Marketer of the Year’ in 2016 at the prestigious CIM Marketing Excellence Awards and ranked globally 46th Most Influential Content Marketer by KPS Digital. When she’s not a marketer, Claire is a cultural historian and a poet, with two published collections to her name.
Think your company’s too boring to be creative? This session is designed to demonstrate that it’s possible to be creative even within industries that wouldn’t describe themselves as such. You’ll come away with:
• A brain full of examples of ‘boring’ companies bucking the trend
• A better understanding of what ‘creative’ actually means, and how it can definitely apply to your campaigns
• Actionable strategies to generate creative ideas for your company
Managing Director
Hurricane Media
Hurricane MD and author, Jon Mowat, has built a solid reputation as a leading video marketing expert and engaging keynote speaker on the marketing event circuit. Building on insights from his twenty years in the industry and honed for his book, “Video Marketing Strategy“, Jon brings theory to life with engaging examples and practical exercises.
Jon is a regular speaker at events and conferences sharing his decades of experience in video marketing, and he found that many marketers want tips on how to maximise the power of video. This prompted him to write a book on video marketing strategy, “Video Marketing Strategy: Harness the Power of Online Video to Drive Brand Growth”.
Video is the most engaging way to tell your brand’s story and retain customer loyalty. In the video-first marketing environment, it is vital to understand why emotional video works so effectively to encourage your audience to take action and how to harness this power to increase engagement.
Join us for an interactive, entertaining talk by one of Europe’s leading video marketing experts, Jon Mowat, and discover how to use video to build and engage your audience. Jon will share practical tips and examples of best practice to help develop your own engaging video strategy.
Takeaways
• Understand why video works so effectively
• Learn how to reach, engage and retain your audience with emotional video
• Discover how to achieve better results with video content
“Ex-Disney Guy”
John, the “Ex-Disney Guy”, and former Walt Disney World Resort Leader, is a highly sought after internationally known speaker and author of the top selling book, “Making the Customer Experience Magical Now!-How to Succeed in Business and Beat Out Your Competition Today”.
John has appeared on television networks, numerous business journals and recently featured in the Virgin Atlantic In-flight Magazine, after completing five successful speaking tours in Australia and being named “Australia’s and America’s Best Customer Experience Speaker”. John has inspired audiences with over 3,500 keynotes and seminars throughout the U.S. and all across the globe.
Today, John’s 30 plus years of experience, has made him a leading authority on customer loyalty, business growth and team culture environments. He has successfully coached hundreds of small businesses, tourism communities, start ups, universities and professionals to Build Customer Brand Loyalty For Life, Attract and Keep More Customers and Create Customer Focused Team Environments.
Have you ever wondered how the Disney Company continues to produce an incredible model on business excellence, customer brand loyalty and creating a unique customer experience through the use of digital technology?
Imagine if you knew the secrets behind Disney’s success and how to make your customer experience easier, convenient, unique and memorable to differentiate your business from the competition. Marketing is not just about using digital technology to obtain new customers for your business. It’s all about using digital technology to create an emotional connection with your existing customers so that they become loyal to your business, talk about you and refer others.
Takeaways
•Learn five key strategies to give your customers what they really want.
•How to use digital technology to create an emotional connection with your existing customers.
•How to “Wow” your customers using technology to create a Disney-like Experience in your business.
And much more!
Head of EMEA Marketing
Gucci
I have spent the last 15 years creating breakthroughs within integration of E-Commerce, Retail, SoMe and Mobile. I have been one of the key drivers within the fashion industry and the digitization that have happened the last 15 years. My work has been to create a mindset within companies where management and employees think E-Commerce first and then retail as system.
If you take the last two years, my work has been about creating a mindset that is Mobile -> SoMe -> E-Commerce -> Retail. Next step is AR as part of the Mobile future.
The session will take point in how to create a SoMe strategy that will engage and evolve as the consumer grows more demanding. I will take the center around a gamification approach to SoMe and give you the tools you need to start your own gamification strategy and engage consumer at a higher level.
I will talk about my fails and victories on the road to building the future of SoMe within the fashion and gaming industry.
Takeaways
• Why is gamification part of the future?
• Why SoMe and gamification is a good fit?
• How to start your gamification strategy?
CEO & Founder
Glossy.tv
Ben Urbain is founder and creative director of Glossy.tv, a Belgian based branding agency.
Since 2004, Ben was responsible for the roll-out of several brands. He developed strategy, storytelling, art direction and pure design. Ben will guide you through the true meaning of branding, and where branding plays its role in the success of your organization. Expect an interesting tour about how the most difficult decisions can build brands that make the difference.
In a digital world we see more than a hundred advertisement a day. Which ones do you remember? How can we build a visual communication leaves a lasting impression? It all starts by seeking and finding the right target audience. Branding is all about the soul. Marketing is all about the sale.
At Glossy.tv we believe that every brand needs to become a trustworthy entity that is always one step ahead in what they do. Some call it innovation, we call it branding. The what, the why, the how and for whom must be constantly challenged, as our customers challenge us (the brands) constantly.
The audience of tomorrow expects custom made branding, and needs to be approached original and different. For Glossy.tv it is all about brand awareness that leads to more sale.
Branding = the Soul!
Takeaways
• How to build /reach your desired audience?
• Design Thinking. There is no such thing as no
• How to build a brand entity
Consultant and Keynote Speaker
Roger Edwards Marketing
Roger helps people keep their marketing simple in a world where business bullshit and complexity threatens to stifle success.
An experienced marketing professional helping businesses with their marketing strategy, content, and social media, Roger clocked up many years in the ‘big corporate’ world as marketing director of several UK financial services brands before getting out of all that and starting his own consultancy.
He now uses his expertise to guide his clients in designing engaging campaigns and is known as a prolific content creator, podcaster, and an international keynote speaker. He’s the host of the popular Marketing and Finance Podcast.
As a qualified exercise class and yoga teacher Roger’s also been known to ask his clients to take off their ties, put on their trainers, taking their fitness, and well as their marketing, to the next level.
Customers don’t like complexity.
In this talk we’ll look at how to put together a simple marketing strategy. We’ll do this by answering three questions to get a deep understanding of your customer’s needs. Then we’ll look at how to engage them. 3 rules for simple content and communications that’ll makes them want to buy from you. And finally we’ll look at how to stop complexity creeping in as your business grows.
General Manager
Gainsight
Dan Steinman is the General Manager of Gainsight EMEA, and is based out of London, UK. He leads Gainsight’s growth initiatives from the company’s regional headquarters located in London and helps Gainsight’s European customers successfully understand and adopt Customer Success technology. Previously, Dan held the position of Chief Customer Officer, where his ultimate responsibility was the satisfaction and success of Gainsight’s customer base.
Dan’s career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognised expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organisation and with our products. Dan recently co-authored the best-selling book Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.
The world of software has changed dramatically. From a product/transaction focus to fully “as-a-service”, cloud-based and subscription model. This has turned everything upside down from Marketing to Sales to Finance.
How do we operate in a world where the customer now has all the power (and they ain’t giving it back)? How can we become customer-obsessed and respond properly to the new demands of the subscription model and future business models which are sure to come, too?
Takeaways
• Why is the customer more important than ever?
• How do we shape customer-obsession as vendors?
Head of Online & Mobile Research for Europe, CIS, Africa
Ipsos
Guillaume has more than 15 years’ experience in marketing, business development, consultancy and online-offline market research. Through his activity, he’s helping the clients to better understand the benefits of the online-mobile & digital environment and the range of techniques for collecting & transforming relevant information (online panels, consumer panels, passive and geo-location etc.) into valuable insights for the businesses.
Before joining Ipsos, Guillaume held several management positions and lead a ‘Digital & Innovation’ Practice in Central and Eastern Europe. Guillaume is currently based in Hamburg, Germany. He speaks English, French, German, Russian, and Polish.
From the way we talk to people (mobile studies, online communities, ethnography, geolocation or neuroscience) to how we pass on relevant information to our partners (movies, online dashboard, infographics), today’s research is more than ever about technology and innovation. ‘The Digitalization of the Romanian market’ – the topic Guillaume will cover inside IMWorld 2018 , will bring fresh insights and a new perspective about how the digitalization has evolved, in Romania and around the world.
Associate Partner
McKinsey & Company
Nils is a top-management consultant who is serving leading B2C brands on growth strategy and (strategic) marketing topics like brand strategy or marketing spend optimization.
In his 13 years at McKinsey & Company, he has served 30+ of the 100 most valuable brands in the world on all continents except the coldest one. While he is working across sectors, his main focus is on consumer products in the widest sense, covering everything from food to sports cars. In addition to his client work, he is also managing McKinsey’s growth strategy/marketing consulting service line on a global level. He is particularly passionate about creating new approaches for the Firm and its clients, especially in the area of leveraging deep consumer/market/competitor insights for growth.
How consumers make purchase decisions has radically changed in the past years, especially due to the rise of digital technologies. At McKinsey we saw the growing need to better understand shifting consumer behavior nearly ten years ago, when we proposed a new approach called the consumer decision journey. It was a significant change in thinking that challenged the long-held concept of the linear sales funnel going from awareness to loyalty.
The journey, instead, reflects a more complex reality of shifting choices, decision criteria, and triggers. After having analysed a six-digit number of consumer decision journeys in numerous product categories around the world, this speech will focus on the questions of:
•What is the consumer decision journey?
•What are key learnings across sectors?
• What does this mean for us as marketers?
Owner @ D · COMMUNICATIONS
Moderator
Diana is an enthusiast MarCom Professional and a CSR addict :). Former political journalist and MarCom Expert for national and international brands, Diana owns a content marketing agency based in Bucharest, being very keen on searching for new communication trends in the network society.
She has recently studied Digital Marketing @CREA Genève. In addition, she has a Ph.D. in Communication Sciences, focusing on CSR (Corporate Social Responsibility), and is licensed in Communication Sciences, with MA in Business Management and Journalism.
She has recently started to volunteer for The Social Incubator, a young NGO which provides a platform for initiatives with a significant social impact in the lives of disadvantaged individuals, mainly youths leaving the child protection system without any real preparation for independent living, as well as youths coming from other types of economically and/or socially marginalized environments.
Social Media Strategist
ZC Social Media
I am a highly respected and proficient International Social Media Speaker, Trainer and Consultant. Specialising in many areas but focusing on one of the many areas people do not cover when they first set out in Social Media, their Social Media Strategy. I work with many companies, brands and Fortune 500 companies to make sure that they have a strategy and know how to implement high profile campaigns to get the maximum from their Social Media activities.
My passion is also sharing the message about Social Media and how it can be used in business. I have traveled to many places to speak at many events including Poland (I was commissioned by Seldia EU to attend a Roundtable Conference to speak to European Parliament and Government), Amsterdam (The Social Media Strategies Summit), India (Socialathon 2014 for Digital Market Asia), Ireland, Madrid training a 1.2 billion company, Montenegro to speak for NATO, and Malaysia KL.
I also recently appeared on ITV This Morning as a Social Media Expert to give my opinion on “When Social Media goes wrong!” – video below. And BBC World News Global TV!
I launched ZC Social Media over 8 years ago after initially getting into social media in my role as mortgage broker/IFA. ZC Social Media is a Social Media Agency where we help companies with their execution and provide bespoke management packages for their social media requirements. We also provide bespoke inhouse training and programmes.
Learn how you can personalize your marketing communications. Zoe will cover how you can do this and also what to avoid. How can you showcase your product/service on social media with personalized marketing, Zoe will share some good examples.
Ex-Facebook and Founder of The Rocket Marketing
The Rocket Marketing
Hicham is an ex-Facebook employee and founder of therocketmarketing.com, a Berlin-based digital advertising agency that is focused on helping businesses grow through Facebook and Instagram advertising.
Prior to that he spent 7 years at Facebook’s EMEA HQ in Dublin (when he left he has been there longer than 98% of employees, globally). He worked in the Sales team where he managed and grew a portfolio of clients spending 8-digit yearly advertising budgets.
Hicham is now obsessed with making sure his clients get the best return on investment from their Facebook and Instagram advertising. The Rocket Marketing is focused on building tailor made ad strategies, auditing campaigns and managing ad spend by implementing solutions that scale and convert for the relevant verticals.
Digital advertising is the modern democratisation of marketing.
You don’t need to spend millions in ad spend and hope to get results. You don’t need to target the whole country and hope some of them will be your clients. Facebook and Instagram performance advertising might seem complicated at first with all the technical jargon and perceived long learning curve.
Imagine if you knew the fundamental basics for every successful Facebook and Instagram performance campaign. In this session, we will go through a three-step process that is used by all the advertisers and businesses that are effectively growing their business. Spoiler alert: it is not all about maximising the number of likes and comments.
All you need is a structured strategy that is focused on maximising your ROI and we will go through that in the session.
Takeaways
Head of Digital Strategy
Proctor + Stevenson
Matt Skinner is the head of Digital Strategy + Data at Proctor + Stevenson, one of the UK’s largest independent agencies, specialising in B2B marketing strategy, creative and technology.
With a decade of experience in digital marketing and data analysis, Matt has advised businesses across 4 continents, of all sizes and budgets: from global giants like Panasonic, Regus and Daikin to SMEs and early stage start-ups, to help them find new audiences and convert more of their existing audience.
A former comedy writer and journalist, Matt’s work on GDPR compliance strategies have been featured in Forbes, working with companies across the world – from North America to India – to help prepare them for the potential impact the legislation will have on the digital marketing industry.
Creating a seamless, cross-channel experience for prospects and customers is the dream for most digital marketers, and with GDPR causing email to take a diminished role, many B2B teams are now forced to look at alternative channels to fill the gap. So, how do you do this and make sure that these channels work together in order to provide an integrated, personalised experience for your prospects and customers? Matt Skinner, Head of Digital Strategy + Data at Proctor + Stevenson, provides a guide for B2B businesses looking to utilise data and technology to increase marketing ROI, brand loyalty and sales.
Takeaways
• How omnichannel marketing works in a B2B context
• How to utilise omnichannel marketing techniques to plug the post-GDPR gaps in your marketing and sales funnel
• How omnichannel techniques increased conversion rates for a major global B2B technology brand by over 500%
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