COMPANIES & SOLUTIONS TYPE

Discover exhibiting companies and what solutions they have prepared for this edition

Company:

Onlinet Group

Domain:

Devices & IoT

Online:

ONLINET GROUP is the Expert of Customer Services and a leading European innovator of Queue Management Systems for 15 years in Hungary and 10 years in Romania market. We not just design, develop and manufacture, but we shape the future of this technology. Used on 4 continents, from Washington to Tokyo, our systems create efficiency, improve productivity and increase sales. We guarantee quality hardware built in the European Union, innovative software and flexibility in customizing or integrating. We supply the Banking/Finance, Telecommunications, Retail, Healthcare, Governmental, Hospitality, Transport and Education sector.

This is why we not only sell technology. We design and develop our hardware and software with one goal, to make your CUSTOMER SERVICES more efficient, productive and successful. Our solutions have an impact on every division in a company. Local and global management, sales and marketing, HR, IT, Operation, Procurement and staff itself will all benefit from using our systems. Ultimately your customers also, who will reward you with loyalty for providing them with a better service.

Facts and figures

Our systems has been installed on 4 continents in more than 50 countries
More than 2000 customer services are using our intelligent ticketing systems around the world
More than 2000 customer services are using our intelligent ticketing systems around the world
More than 18 000 members of staff are serving customers using our systems
It is estimated that a ticket is issued every 7th second on our ticket dispensers around the world
Similarly a management report is created every 32nd minute in our software
Average overall efficiency in a customer service is increased by up to 34% when our systems are used
Our systems can contribute to an increase of up to 28% in sales and cross sales

Products